API status and support

This calls the public ping endpoint without a key: a 401 is the healthy answer, because it proves the service authenticated the request and replied. It checks reachability only, not network coverage for a specific plan.

Support

• Email support@journeystack.co for integration questions, higher rate limits and volume pricing.
• Urgent production issues: put URGENT in the subject line and include your company name.
• We answer integration questions within one business day and production incidents as a priority.

What to include in a report

• Your company name and the environment (sandbox or live).
• The order ID or eSIM ID, or the idempotency key you used.
• The exact timestamp in UTC and the error code you received.
• The request path and, for orders, the plan ID.

Every API call you make is logged with its status and timing. You can see the recent ones yourself under Developer API in the partner portal, which usually answers the question before you need us.